You'll spend time on the following:

• Respond to customer inquiries via phone, email, or chat, providing clear and helpful solutions.
• Diagnose and troubleshoot mechanical and electrical issues, asking the right questions to identify the root cause.
• Guide customers step-by-step through troubleshooting and resolution processes.
• Document common issues and solutions to improve technical support resources.
• Collaborate with the production and engineering teams to escalate complex cases and provide feedback for product improvements.
• Assist in testing and validating technical solutions before deployment.
• Maintain a knowledge base of technical support materials, FAQs, and best practices.
• Help train internal team members and customers on product usage and maintenance.
• Track and follow up on support cases to ensure timely resolution.

Here’s what we are looking for:

• Experience in technical support, customer service, or field service.
• Strong problem-solving skills with the ability to ask the right questions and diagnose technical issues efficiently.
• Basic knowledge of mechanical and electrical components and how they function.
• Excellent communication and interpersonal skills for explaining technical concepts to non-technical users.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational skills to document and track support cases.
• Comfortable using remote communication tools (phone, email, video conferencing, and support ticketing systems).

Bonus points if...

• You have experience working in an agriculture, manufacturing, or renewable energy setting.
• You are familiar with troubleshooting sensors, motors, control systems, or software-related issues.
• You are bilingual (English/French).

More Details

• Part-Time (min. 20 hrs/week), remote or in-person
• Flexible schedule
• Successful candidates will be remunerated based on their skills and experience